What our Customers say...


"Fast response time, Do great timely work and have Excellent customer service!! I'd recommend to family, and anyone for that matter. Thanks for the great job/reclamation services you did for my family SERVPRO of VB! Especially to the manager  who kept me informed every step of the way :) You got my family out of a bind.. TWICE!!"

"Best restoration company hands down"

"You absolutely cannot go wrong using this company. Not only was the work expertly completed but SERVPRO's excellent customer service should be the model adopted by ALL service providers. Thank you, SERVPRO! So happy that you were referred to me!"

Thank you......for the help you have given to us, for the wonderful PM, Justin, and admin Brooke, who worked with us, annnnddddd, for the amazing crew! Esteban and his guys were FABULOUS... every day they were here....simply wonderful.

"You all have once again, just like in my jobs at Hourigan, gone above and beyond expectations and customer service. You all are TRULY exceptional, from beginning of experience to end!!! I'd absolutely recommend you all, and have already, actually, without question or hesitation!!! It sucks to need you, lol, butttttt........you make it truly a painless, AND HONEST, experience!!! PLEASE, extend my thanks to alllllll the team. You all are really an amazing group!!!"

"They were fast, professional and worked well with my insurance company. They also adapted well to deal with the problem and cleaned up immaculately after things were done. They would be the first company I would call if I ever had another water damage or mold issue."

"I had a fire and a lot of water damage as a result of a candle and SERVPRO of Virginia beach came out the same day, explained what would happen and when. Their staff was very nice and the work they did was awesome. I recommend them to everyone. Thank you for cleaning up my home SERVPRO."

We had a minor fire at our house about a week ago. After the fire was put out by the fantastic Chesapeake Fire Dept. , we had some smoke and water damage. SERVPRO came out fast it seemed almost like as soon as our insurance contacted them. Everyone has been professional, nice and efficient. We are grateful for the service we received.

"Excellent response time! Extremely courteous and understanding while the insurance claim process is taking place.  Thank you for being there for me"

"Thank you for a job well done !! You made a difficult situation very easy!! Room looks as if nothing happened!!  Thank you all for hiring prompt, professional and courteous!! Thanks again !"

"Thank you so much for your help with this claim.  You have been a great resource and have been so responsive and attentive to my needs.   You owner should be proud to have such a great associate working for the company.   Please let your owner know I appreciate SERVPRO’s help with this claim."

"Great service from SERVPRO again! We had 2 water damages.  One at our VA Beach location and one at our Norfolk VA location  and they were timely and professional in their response both instances.  I appreciate the customer service SERVPRO consistently provides!"

"Great service from SERVPRO! We had water damage and they were timely and professional in their response.  I appreciate the customer service SERVPRO consistently provides!"

" Excellent experience from the first phone call until job completion.  Techs explained every step and were always on time, courteous and professional ! "

" I recommend that you employ more people like Malcolm and Stefan.  They were very professional and they took pride in their job. "

" Hire more people like Cat, she was a pleasure to work with.  You sent a great crew.  They were all appreciated, great job. "

"Duane was great !  He went above and beyond; helping to remove the tile that the other technicians couldn't and personally coming to see a concern at 6:30 p.m. on a Friday evening"

" Duane, Kat, and Jamad were great, fast, and neat."

" We were blessed having these pros step in and make it all better.  They are terrific, well trained, and professional...our guardian angels."

The service was impeccable, no need to change a thing. No one would want to endure the catastrophic circumstances, but we felt fortunate that SERVPRO of Virginia Beach was there to take care of us and we are truly grateful.

I can’t tell you how much it means to be able to pick up the phone and have a company respond so quickly and efficiently plus have a team that works wonderful with upset/overstressed residents...Again, thank you – you and your team make a bad situation easier to handle!

Jason has been amazing -- very professional and knowledgeable. Brad has been wonderful and has done an efficient, yet personal approach during the demo. I love these guys! Thank you Jason!

Your staff was very professional and courteous. I would recommend them again to anyone. Thanks for all of your help, it was very much needed and appreciated.

Thank you so much for your wonderful service during my time of "disaster." You are a superior company, organized and staffed by wonderful people.

Great job all around! Safe, thorough, cleaned up the mess very well. Everyone was on-time and the follow up visits done by Tim were instrumental to the success of the project.

Malcolm explained the process so well, I feel like a pro! Excellent customer service!

Excellent customer service, were knowledgeable and very friendly. Will definitely recommend this team to other potential customers. Will only call SERVPRO of Virginia Beach for any future water damages. Thank you!

Have used before and, as usual, Superb Job! Highly recommend. They have saved me headache and turmoil.


Thank you and the SERVPRO team for your fast response to this situation. I truly appreciate the level of professionalism and customer service that SERVPRO consistently provides to us. I will forward your invoice to the appropriate department for prompt payment.

Jason has been great to work with and I was so happy with their quick response time and professionalism.


The SERVPRO crew who came to my apartment to clean the carpet in my apartment and area rugs were friendly and professional and did a great job!


I have been using one of your competitors for years and have never been as satisfied as I was yesterday with SERVPRO of Virginia Beach's carpet cleaning. The technicians were both very professional and polite and my house has never smelled better. I will never use anyone but SERVPRO of Virginia Beach from now on!


Great service. Showed up on time. Did everything as agreed. I would recommend them and use them again. Thank you for your all the work you did to resolve my problem.

The technician was on time, completed an inspection of the problem, and gave me an idea of what to expect. The work was completed on time and the property was restored like it never happened. The office staff was very helpful on scheduling the work and handling the payment for the work and interfacing with the insurance company.