Residential Cleaning Services
Life happens. Kids spill drinks, pets have accidents and homes get dirty. SERVPRO of Oceana/Dam Neck has the expertise to provide a deeper clean than your basic house cleaning service. The residential cleaning services performed by SERVPRO professionals will not only ease the burden of the constant maintenance of your home, but will also create a safe, clean and comfortable living environment for you and your family.
You know SERVPRO of Oceana/Dam Neck as a leader in Fire and Water Cleanup and Restoration, but our professional residential cleaning services can also make a dirty carpet "Like it never even happened."
Need Cleaning Services?
Call Us Today 757-716-8785
Residential Cleaning Services include:
Carpet & Upholstery Cleaning
The SERVPRO carpet and upholstery cleaning service will not only get out the dirt you see, but will also remove the unwanted dust you don’t. A professionally cleaned carpet and furniture may make all the difference in brightening up a room and freshening up your home.
Air Duct Cleaning
We all have tasks around the house that don’t make it to the top of our priority list. Properly maintaining your home’s air ducts should not be one of them. Regular duct cleaning can increase your home’s heating and cooling efficiency and improve the quality of the air you and your family breathe.
Your basic cleaning service is not going to have the expertise to effectively deodorize your home. Take advantage of SERVPRO’s residential cleaning services to remove unwanted odors.
Sewage and Biohazard Clean Up
SERVPRO experts are ready to assist in the clean up of sewage and other biohazard materials and provide deep cleaning services for your home.
Are Your Ducts in Order?
Did you know, your ventilation system is often the biggest culprit in poor indoor air quality?? Inspecting the ductwork in your facility or home should be a high priority. In most cases, the HVAC system has been operating for some time without much attention.
Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout a building or home.
Keeping the HVAC system and ductwork clean can potentially extend the life span of the equipment by allowing it to operate at peak condition, which may even save money. Duct cleaning may not always be necessary.. calling a professional to inspect your system and ductwork to make recommendations about the best way to address any indoor air quality concerns is a good idea. Regular inspections can save money and provide peace of mind on the health of your HVAC system and ductwork.
In some circumstances, such as after fire, smoke or suspected mold growth, duct cleaning becomes an essential part of the cleanup process.
The professionals at SERVPRO of Oceana/Dam Neck use a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing dust and grime. The process is as follows;
- The process begins using patented equipment including a roto-scraper, which automatically adapts to the duct's shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
- Next, a powerful push-pull air delivery and collection system transfers the debris from the ductwork to a 16-gallon container.
- Air is filtered through a HEPA filtration system, removing 99.97% of the particles in the air stream. HEPA filters capture debris and keep the indoor environment clean.
- As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
- Filters will be either cleaned or replaced to remove odor and dirt.
This Duct Cleaning System is proven and cost efficient.
Contact SERVPRO of Oceana/Dam Neck for more information or to schedule a duct cleaning appointment.
Assured Pack Out
Assured PackOut Express is an easy-to-use iPad app that makes listing contents not only fast but also accurate. Larger claims can be done just as quickly and efficiently as smaller claims, and contents lists can even be previewed with the client onsite using the app.
The Assured PackOut Express iPad app also includes a fast, but very thorough, photo management system. While taking photos with an iPad's built in camera, photos are automatically saved with the item description, notes, barcode, room location and packout technician. Photos can easily be retrieved to verify item condition and reduce replacement fraud.
Because iPads are used to list, reports can be ready much faster than using pen and paper. A Total Loss Report can be provided in Excel format, including information such as make, model and year, to better help calculate settlements. A Presentation Report can also be provided that shows a clients items are property recorded and looked after. By using electronic copies of these reports, both time and paper are saved.
This professional approach gives clients confidence in their claim being settled. With this straightforward inventory management, we can locate and retrieve items for clients fast, and give updates on the cleaning status, which can be a relief at a time of great stress and worry. SERVPRO of Oceana/Dam Neck knows this service will help keep clients satisfied.
For more information on this state of the art contents management program, contact SERVPRO of Oceana/Dam Neck, 757-716-8785.
Got Water Damage? Here's When and Why You Need a Professional
The thing about water damage and repair professionals is that no one seems to have interest in knowing one until they're in desperate need of their help! We interviewed SERVPRO ofOceana/Dam NeckFranchise Owner, Anna Johnson, to find out just what it is that a restoration professional does and when and why someone would need to hire one. Here's what Anna had to say:
What exactly does a water damage and repair professional do?
We arrive onsite within 4 hours (usually 1 hour) to remediate a water damage. The sooner you can stop the water and begin to dry the structure, the less damage you will have, which will reduce repairs that will need to be done.
Why is it important to call a professional?
We can restore vs. replace. We have special drying techniques which will save time and money for the insured and insurance company. You don't want to end up with any type of secondary damage or mold that could be prevented by calling a professional right away.
A professional will know when it is necessary to remove materials such as vinyl or laminate floors in order to dry sub floors. We have tools, such as moisture meters, that can detect exactly what's been affected so that we can properly mitigate the loss.
What are the most common problems water damage professionals see?
We often find pre-existing damage. It is important to properly maintain your home so that dry rot or other slow leaks do not occur. If you have a pipe burst under your sink, but you have dry rot already showing on you sub floor, often the insurance companies will not cover this due to the home not being maintained.
Another problem we see is when a homeowner does not take immediate action. They will wait a few days for the insurance company to come out before they call a mitigation company to come out. Or they try to do the work themselves.This will only prolong the process and possibly cause more damage later on. You need special equipment to properly dry a structure.
When should I call a water damage professional?
Anytime you experience a water damage, you should call a professional. The sooner you call, the more you can minimize damage. Even if the cause of the problem is still not fixed, the faster we can begin extracting water, you can lessen the chance of further damage. Often times an area can feel dry to the touch, but it is important to have a professional use a moisture meter to check for water behind cabinets, walls, etc. Dry wall may feel dry, but the insulation inside the wall could possibly be wet. Carpet could feel dry, but the sub floor and padding could have elevated moisture levels.
How much will it cost?
We use industry standard prices, which are set for each region in the country through a program called Xactimate. Most of the charges are done by square foot, by a labor hour or per piece of equipment. It is pricey to properly mitigate your home, but if you do it right the first time, you won't have mold grow and will save money in the long run. We deal directly with the insurance companies so there will not be any type of paperwork that you will need to file. We take care of it all!
What should I do while waiting?
If possible, turn the source of the water off. Begin mopping up water or blotting with towels. DO NOT use a shop vac to remove water. Shop vacs are not meant to extract a lot of water, only a little bit here and there. Put all furniture up on blocks, or even put foil under the legs of furniture to protect it and to also protect your carpet from getting any staining on it. You should also wipe up any water on wood furniture so it does not ruin it. Do not use electrical devices where the moisture is present. Make sure to not stand under any sagging ceilings.
How do I decide who to hire?
You should always try to hire someone who has a national reputation and a brand that stands behind them. Take advice from your insurance company, they work with these professionals everyday and should have a good recommendation.
It's The Water You Don't See
Even small water damages have the potential to cause serious structural and indoor air quality issues over time.
The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. The proper equipment makes a measurable difference in reducing the damage expense during a water loss. When time matters most, technology and equipment must be counted on to perform.
Here are a few tools used by Professional Restoration Contractors to properly mitigate a loss;
Moisture Sensors- used to detect moisture in carpets, baseboards and walls.
Moisture Meters- used to determine the actual moisture content of various materials. The meter provides accurate readings to monitor the drying process.
Thermohygrometers- measures temperature and relative humidity to calculate and create an environment most conducive to drying. When handling a contaminated loss (CAT 2 or 3), it is not only important to dry the structure, but disinfect and often deodorize.
Ultra Low-Volume (ULV) Foggers- used to atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. It can also be use to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.
Thermal Foggers- dispenses solvent-based products by creating a dense fog that consists of tiny particles of deodorant solution that attach to and neutralize odor causing particles.
The bottom line... ALWAYS treat a water damage seriously. Call a professional contractor that is trained and experienced in property damage restoration.
Call SERVPRO of Oceana/Dam Neck at 757-716-8785.
Mold Prevention Tips
Mold. The very sound of the word is enough to make a person cringe.
Yes, mold can be good-- it's essential in making brie and penicillin, for example, but it can also be very, very bad, especially when it grows undetected in your home.Some Facts About Mold
Mold spores spread easily and cannot be completely eradicated. Mold can grow anywhere: on carpet, clothing, food, paper and even in places you can't see, such as the back of drywall, areas inside walls around leaking or condensing pipes, or above ceiling tiles. Not only is a mold problem difficult and costly to fix, but mold can also produce allergens and irritants (and rarely, toxins) that may compromise your health. So what can you do if you're concerned about mold growing on a property? The best approach is preventing mold before it becomes a problem. And the key to mold prevention is simple: moisture control. Mold Prevention Tips
Click below for nine ways to curb moisture indoors, and the mold that thrives on it.
9 Ways to Curb Indoor Moisture and Prevent Mold:
1. Identify problem areas and correct them. You can't mold-proof a property, but you can make it mold-resistant. Do an audit of the property: where are the problem areas? Does the basement flood? Do you notice frequent condensation on an upstairs window? Is there a water stain on the ceiling from a persistent leak? Preventing mold from growing or spreading might be as simple as ripping up carpet in a damp basement, installing mold-resistant products, or repairing damaged gutters. Or it may be a matter of major excavation and waterproofing. Whatever the case, address the problem now. It might cost some money up front, but it will surely be more costly down the road if mold continues to grow unchecked.
2. Dry wet areas immediately. Mold can't grow without moisture, so tackle wet areas right away. Seepage into the basement after a heavy rainfall, accumulation from a leaky pipe, even a spill on the carpet should be dried within 24 to 48 hours. If you've experienced a flood, remove water-damaged carpets, bedding, and furniture if they can't be completely dried. Even everyday occurrences need attention: don't leave wet items lying around the house, and make sure to dry the floor and walls after a shower. Don't leave wet clothes in the washing machine, where mold can spread quickly. Hang them to dry — preferably outside or in areas with good air circulation.
3. Prevent moisture with proper ventilation. It may be that your routine domestic activities are encouraging the growth of mold in the property. Make sure an activity as simple as cooking dinner, taking a shower, or doing a load of laundry doesn't invite mold by providing proper ventilation in your bathroom, kitchen, laundry room, and any other high-moisture area. Vent appliances that produce moisture — clothes dryers, stoves — to the outside (not the attic). Use AC units and dehumidifiers (especially in humid climates), but make sure they don’t produce moisture themselves by checking them periodically and cleaning them as directed by the manufacturer. Your energy-efficient property may be holding moisture inside, so open a window when cooking or washing dishes or showering, or run an exhaust fan.
4. Equip the property with mold-resistant products. Building a new home or renovating an old one? Use mold-resistant products like mold-resistant drywall or mold-resistant Sheetrock, and mold inhibitors for paints. Traditional drywall is composed of a gypsum plaster core pressed between plies of paper. Mold-resistant drywall is paperless — the gypsum core is covered in fiberglass, making the surface highly water-resistant. Moisture-resistant drywall is especially valuable in areas prone to wetness, such as bathrooms, laundry rooms, basements, and kitchens. Not only is traditional drywall more susceptible to mold than the paperless kind, but it is also difficult to rid of mold, and removal and replacement can be expensive. Mold-resistant gypsum board is also available; the core of the drywall is developed in such a way to prevent moisture absorption, and thus prevent mold growth.
5. Monitor humidity indoors. The EPA recommends keeping indoor humidity between 30 and 60 percent. You can measure humidity with a moisture. You'll also be able to detect high humidity by simply paying attention to potential problem areas of the property. Telltale signs of excessive humidity include condensation on windows, pipes, and walls. If you notice condensation, dry the surface immediately and address the source of moisture. (For example, turn off a humidifier if water appears on the inside of nearby windows.)
6. Direct water away from the property. If the ground around the property isn't sufficiently sloped away from the foundation, water may collect there and seep into your crawlspace or basement.
7. Clean or repair roof gutters. A mold problem might be a simple matter of a roof that is leaking because of full or damaged gutters. Have your roof gutters cleaned regularly and inspected for damage. Repair them as necessary, and keep an eye out for water stains after storms that may indicate a leak.
8. Improve air flow in your home. According to the EPA, as temperatures drop, the air is able to hold less moisture. Without good air flow in a property, that excess moisture may appear on your walls, windows and floors. To increase circulation, open doors between rooms, move furniture away from walls, and open doors to closets that may be colder than the rooms they’re in. Let fresh air in to reduce moisture and keep mold at bay.
9. Keep mold off household plants. They're beautiful and help keep your indoor air clean — and mold loves them. The moist soil in indoor plants is a perfect breeding ground for mold, which may then spread to other areas of your house. Instead of getting rid of your plants, try adding a bit of Taheebo tea to the water you give to your houseplants. The oil of this tree, which withstands fungi even in rain forests, helps hinder mold growth in plant soil and can be found at natural food stores.
Finally, educate yourself on your region's climate — be it the cold and wet Northeast, the hot and wet South, the hot and dry Southwest, or the cold and dry West — and how it responds to moisture. There is no one-size-fits-all solution when it comes to mold prevention. Knowing what works for your climate and your home is an important first step.
Smoke and Soot Cleanup
Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.
Smoke and soot facts:
- Hot smoke migrates to cooler areas and upper levels of a structure.
- Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
- The type of smoke may greatly affect the restoration process.
Different Types of Smoke
There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Oceana/Dam Neck will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:
Wet Smoke – Plastic and Rubber
- Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
Dry Smoke – Paper and Wood
- Fast burning, high temperatures, heat rises therefore smoke rises.
Protein Fire Residue – Produced by evaporation of material rather than from a fire
- Virtually invisible, discolors paints and varnishes, extreme pungent odor.
Our Fire Damage Restoration Services
Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care.
Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 757-716-8785
Tips For Homeowners Facing Fire Or Smoke Damage
When disaster strikes, severe fire damage can be the most devastating thing to happen to any property. As fire becomes an increasingly prevalent threat, insurance companies are constantly trying to cut corners on fire insurance claims in an attempt to save money. After a fire, you've most likely lost some personal belongings and areas of your home are completely destroyed. The last thing you need is a homeowners' insurance company giving you a hard time regarding your claim.
First Things First, Check Your Policy
Even if you have replacement coverage for your home you actually may only have "actual cash value" for the personal items that were lost. When you call your insurance company, your agent should notify you about this and suggest buying an endorsement so that your belongings will be covered under a replacement policy.
Secure Your Property
The majority of homeowners coverage policy requires you to take reasonable steps to minimize more harm on your property. In short terms, this is known as your duty to mitigate damages. These steps are fairly small and easy to do, such as covering leaking areas with plastic wrap or turning off the water if you discover a huge pipe burst. Your insurance company will most likely pay these costs when you make your claim.
File Your Claim Immediately
Every homeowner policy will require you to report your loss as soon as possible. You will need to make a call to your agent and submit a "proof of loss claim" in which you will itemize your losses in detail and list the value of each. The longer you wait, the further you fall down the list when it comes time for the company to send an adjuster to deal with your claim.
Always Keep Track Of Your Living Expenses
Every homeowners policy will include a loss of use clause, which entitles you to adequate reimbursement for living expenses while you're out of your home. Keep in mind, these expenses only include additional living expenses, meaning the difference between what it costs you to live on a daily basis and what it is costing you now. For example, if you ate the majority of your meals at home and your groceries cost you $400 a week and now, after a fire, you're eating out and spending $500 a week, you can claim only that additional $100.
Prevent Water Damage to Your Furnace This Winter
Water Damage to Furnace
Every winter, especially if you live in a cold climate, your home is under assault from the elements. Eventually, that constant assault can cause your home’s systems to fail. One common result of these failures is water damage. And while any type of water damage is bad, there are certain types of damage that can be worse than others. That’s especially true in the winter.
Perhaps no system in your home is more important in the winter than your furnace. Without it, you’d be in big trouble. So while the impact of home water damage is bad no matter how you look at it, having your furnace damaged when the temps are freezing outside can be catastrophic. So let’s talk about things you can do to protect your furnace from water damage should the worst case scenario happen to you this winter.
Furnaces are hidden from view for a reason. They’re not exactly focal points of a home you want people’s eyes drawn towards. Whether it’s in a crawl space, basement or mechanical closet, it’s typically in a place you naturally don’t find yourself visiting very often. One way to help protect your furnace from water damage is to create an elevated platform upon which the furnace can sit. If it’s the case your furnace is found in an unfinished basement, you can simply pour a concrete block and install the furnace there. If it’s in a closet, it may make more sense to create a wooden box to hold the furnace. In either case, having the additional 18-24″ of height can typically protect against most types of home water damage. Granted, in massive flood events this isn’t going to have much effect, but then again there isn’t much you can do from a preventative stand point when mother nature decides to take charge.
Please call SERVPRO for any restoration needs that you may have. 757-431-1400
Commercial Restoration Services
Your commercial property is always at risk of being damaged by natural elements. If your business gets hit by a disaster, you’ll need a commercial restoration company with real-world experience and the resources to return your property to its normal state. SERVPRO Restoration has over years of experience in residential and commercial restoration services. Our team of experts offers:
- Commercial water damage restoration
- Commercial fire damage restoration
- Commercial mold damage restoration
- Commercial storm damage restoration
Our professionals have the training and equipment needed to restore your business after common issues with minimal interruption to your daily operations. SERVPRO also provides disaster planning to ensure that your property fortified in case future damage strikes.
At SERVPRO, we offer 24/7 commercial restoration and reconstruction services for damage caused by water, fire, smoke, mold, storms, and other disasters.
Why SERVPRO Commercial Restoration?
What makes SERVPRO Restoration different from other commercial restoration services? We offer multiple services through one point of contact. This means you only need one number to reach our reconstruction, emergency services mitigation, contents cleaning, training, insurance claims assistance, and disaster planning teams. You can depend on us for additional commercial damage services like cost savings, streamlined catastrophe planning, and minimized disruption.
SERVPRO has a longstanding heritage dedicated to innovation, resourcefulness, empathy, and outstanding customer service. Our franchise organization is proud to provide fast, high-quality cleanup and restoration services to both commercial and residential properties. We always put your property first at SERVPRO.
Call SERVPRO ! 757-431-1400